After hanging in the phone loop for 20 minutes, the friendly service assistant told me my hardware problem has been reproduced and a replacement “mother logic board” has been ordered. They can’t tell when Apple will deliver, but probably not this week.<\/p>\n
Wouldn’t it be just great if I didn’t have to poll for this kind of information, but would receive some progress email (they’ve got my email address). Or if there was an online service tracker. Or a guaranteed delivery date. Or a replacement laptop for the time being (in the end, it’ll be more than the promised 3 weeks).\u00a0 Just what do they do with all the Apple Care money? Spend it on new mother logic boards?<\/p>\n
UPDATE: They actually managed to finish the laptop by Thursday, so maybe I was a bit hard on them in this post. On the bill, they had a detailed protocol of my case, including each service unit they spent, and each “customer information” (i.e. phone inquiry from my side). If they would just make that information available on the web site, UPS style, now *that* would be service.<\/p>\n","protected":false},"excerpt":{"rendered":"
After hanging in the phone loop for 20 minutes, the friendly service assistant told me my hardware problem has been reproduced and a replacement “mother logic board” has been ordered. They can’t tell when Apple will deliver, but probably not this week. Wouldn’t it be just great if I didn’t have to poll for this … Continue reading “Mother! My logic is failing!”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"_links":{"self":[{"href":"http:\/\/www.wuenschenswert.net\/wunschdenken\/wp-json\/wp\/v2\/posts\/113"}],"collection":[{"href":"http:\/\/www.wuenschenswert.net\/wunschdenken\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.wuenschenswert.net\/wunschdenken\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.wuenschenswert.net\/wunschdenken\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.wuenschenswert.net\/wunschdenken\/wp-json\/wp\/v2\/comments?post=113"}],"version-history":[{"count":0,"href":"http:\/\/www.wuenschenswert.net\/wunschdenken\/wp-json\/wp\/v2\/posts\/113\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.wuenschenswert.net\/wunschdenken\/wp-json\/wp\/v2\/media?parent=113"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.wuenschenswert.net\/wunschdenken\/wp-json\/wp\/v2\/categories?post=113"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.wuenschenswert.net\/wunschdenken\/wp-json\/wp\/v2\/tags?post=113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}