Customer Support How-Not-To


It is the problem of Parallels Desktop for Mac because our product have
no rights to reboot your Mac so just contact your Local Mac Center i
guess you have some hardware problems.

Best regards, […].”

This is an email I received from Parallels customer support upon informing them that my computer crashes and reboots when running Parallels (Apple Hardware Test says everything is OK, no other app crashes).

I am disappointed by their lack of motivation to actually make their product work. To paraphrase: “Your problem is too complex and I’m too much in a hurry so I’ll just blame some other involved party”. (the email only makes sense after inserting a “not” and some commas, so I assume it was written in a hurry – assuming that they can do better, this means that Parallels’ support is either understaffed or unmotivated).